About Us
Loyal Patients, Inc.™ (LPI) is a loyalty solutions company providing dentistry two unique, compelling and affordable programs – Loyal Patient™ Rewards and Loyal Team™ Rewards.
Loyal Team™ Rewards enables you to reward team members for the specific employee behaviors essential to positive patient experiences and profitable practices.
Loyal Team™ Rewards is the first and only program to provide practicing dentists a turnkey, patent-pending technology-driven system which automatically promotes, tracks, and delivers valuable earned rewards for your team members. Our program works consistently with every HR system, every bonus formula and every philosophy that values the important contribution of team members to your office’s success. Loyal Team™ Rewards compellingly rewards desired employee behaviors, including:
- Perfect attendance
- Effective case presentation
- Attending CE events
- Closing a cosmetic case
- Up-selling appropriate dental services
- Recruiting a new team member when a vacancy occurs
- Winning a patient’s praise or commendation
- Performance above and beyond the “job description”
LPI was founded by Scott Johnston and Gary Serota, two experienced loyalty marketing and benefits consultants who each spent more than 20 years designing and implementing benefit and loyalty programs for clients including Sears, JC Penney, Capital One, American Express, AARP, and many others. LPI also enjoys the knowledge and guidance of a prominent Advisory Board of successful dentists, orthodontists, and business people.
With Loyal Team™ Rewards, we have customized the very best elements of proven loyalty programs used by large corporate clients for the specific needs of dentists and their teams. You and your team enjoy guaranteed savings on 150,000 travel, entertainment and merchandise rewards for behaviors that are critical to your practice’s success.